Inside Sales Representative (Telesales)

Job Overview

We are seeking an experienced and proactive Inside Sales Representative to identify, develop, and maintain business opportunities. The ideal candidate should understand computers, networking, CCTV, and other IT-related products, and proven experience in B2B sales or tele sales.

Duties and Responsibilities

1. Lead Generation

   Proactively make outbound calls to potential and existing customers to generate sales opportunities. Conduct Cold calls, follow-ups, and virtual presentations to drive customer engagement and close deals.

2. Customer Relationship Management

   Build and maintain strong relationships with customers and dealers through regular phone and virtual interactions to drive sales, expand market presence, and ensure a high level of satisfaction.

3. Sales and Revenue Growth

   Identify and pursue sales opportunities with existing or new customers and execute initiatives to meet or exceed sales and revenue goals for assigned brands.

4. Planning and Strategy

   Collaborate with customers to understand their business needs and challenges and develop tailored solutions and strategies that meet both client and company goals.

5. Product and Industry Knowledge

   Provide product expertise to customers as their first point of contact with the product and company. Stay up-to-date on industry trends, market dynamics, and competitor offerings to identify new business opportunities and modify strategies.

6. Reports and Proposals

   Prepare detailed reports by collecting, analyzing, and summarizing information including sales progress, forecasts, customer interactions, call outcomes. Prepare and negotiate customer proposals, quotes, and contracts.

7. Cross-Functional Collaboration

   Work closely with sales team, product management, marketing, and other departments to ensure alignment on sales initiatives, product launches, and promotional activities. Provide feedback to improve product offerings and customer experience.

Qualifications and Requirements

• Minimum 3 years of experience in B2B sales, preferably within the IT or technology industry.
• Previous experience in a contact center with a sales role is preferred.
• Knowledge of networking products, CCTV systems, and other IT-related solutions.
• Ability to negotiate pricing and contracts.
• Excellent communication and presentation skills.
• Results-oriented mindset and ability to multitask and manage priorities in a fast-paced environment.
• Self-motivated and goal oriented.
• Proficient in using Microsoft Office tools.

Preferred Skills

• Experience in managing sales for multi-brand portfolios.
• Ability to adapt to a fast-paced environment and quickly respond to market changes.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career development and upskilling through internal and external training.
• Opportunities for career growth inside the company.
• Collaborative and supportive work environment.